FAQ for Customers

That service do you provide?
Essay writing service is the primary focus of our company. We provide all types of personalized academic help such as dissertation proposals, dissertations, thesis, literature reviews, MBA projects or book reports. We understand the reasons that make numbers of students apply to custom writing companies for academic help, our company helps each client manage his time wisely and effectively.

Why should I trust your Service?
We have been in this industry for a long time and plan to continue to rank among the most popular custom writing services and therefore it is long term success that we are interested in. This means that our reputation is very important to us as is the existence of regular customers, now if we did not deliver quality papers this would simply not be possible. Bad news spreads fast and if we let our customers down that news would spread and by now we would be widely known as a company that can not be trusted. We value the trust of each and every customer no matter how small the order and how low the payment may be, you are important to us. To make you feel more secure we also have a 24/7 Customer Care Centre that will receive your calls, communicate with you in chat and answer your email 24 hours a day and 7 days a week. We are your full-proof choice

What makes custom essays stand out from the enormous crowd of custom writing companies?
We are a new and innovative service that combines excellent quality with reasonable prices and the most customer orientated customer care centre. There are many aspects of our company that make us unique in this industry and they are as follows:

  • Native English speaking writers who are able to write to any requirements that may be needed.
  • Our Guarantees, that you can have a look at here
  • Our Unique Customer Care Centre.
  • Unlimited free of charge revisions of your order.
  • Free of charge Title and References pages.
  • Quality of writing
  • The fact that have evolved specifically upon the requirements of the UK custom writing industry.
  • Direct communication with your writers.
  • The option to receive your order in parts, which is especially helpful for those of you ordering dissertations and thesis.
  • Reasonable prices
  • Practical non-existence of subjects and or assignments that we are not qualified to handle.

What does your Customer Care Service actually provide?
Our Customer Care service is without a doubt the most customer orientated and customer friendly available. This service involves:

  • 24h free phone service, our representative will take your call and answer any questions that you may have.
  • 24h Online Chat, our representative will chat with you online, help you with any problems that you may have, guide you through any procedures that you may have difficulties with.
  • Message Board, this message board that is located in your personalized order account will allow you to communicate directly with both your writer and administration and vise versa.
  • Track your Order, if you access this page you will be able to enter your order account where you can upload any instructions and sources that you feel your writer may need. You can also check on the progress of your order there.

Can you cover topic not specified in your subject list?
Yes. We have listed the most common subjects studied in the universities. However, our team of professional experts can produce the assignment in almost any field of study. We employ more than 700 writers qualified in all different areas. As our business is expending so does the number of the experts we cooperate with. If you still want to check on whether we can complete the certain topic, please ask a question or contact our Customer Care center.

Do you ever re-sell or publish essays?
No. Every paper that we sell is custom written for the customer that has ordered it; you can be sure that no one received your paper before and no one will receive it after you. We do not publish orders and you will never find any of our work printed or on the internet.

What standard do you write to?
We guarantee that all of our papers are written to a 2:1 standard. We also provide a guaranteed first class service at double rate (twice the usual price). We are proud to be able to offer this guarantee as it can be matched by very few of our competitors. We truly work extremely hard to help our customers succeed.

What if the paper is plagiarized?
We guarantee that the papers we sell are original and fully referenced. We check all papers with the most up to date anti plagiarism engines before even delivering it to you. You can be sure that each assignment produced for you is written from scratch, in accordance with your instructions. We offer a 100% money back guarantee if you prove that there is any plagiarism in a piece of writing purchased from us.

What are the Methods of payment?
We accept payments from all major credit cards. Payments are made when you submit the order form and are made in one lump sum. If you are interested in paying for your order in installments please contact our Customer Care service.

Can I pay with debit card?

Yes. We accept UK Debit Cards. You will be able to use your debit card to pay for our services.

Can you guarantee that this service is private and confidential?
Yes, we guarantee that your contact details will not be revealed to anyone and we will not disclose the fact that you have used our service. We understand that many of you would not like anyone to know that you have used our service and we respect your privacy in turn.

How will you choose a writer to complete my assignment?
Once you submit your order to us we pass it on to our writing department, where they will have a close look at the topic and requirements. Once they have got a good idea of what it is that you need they will start looking through our database of professional writers, we have over 700 of them, for people that are qualified to cover your topic. Once they have found a selection of writers that are qualified in the right area, they send your instructions round to all of them and those that are interested in writing the assignment send us a request to write the order. Once they have received requests, the writing department takes a close look at the backgrounds of each writer and finally assigns the paper to the writer that is most appropriate. All of our writers are native English speakers, most of them are based in the UK but we also have writers in the US and Australia. Every single one of our writers holds at least a Bachelors degree; most of the writers have a Masters in their field of knowledge.

How is the paper delivered to me?
Once the order is completed you will receive the email notification with the link to your paper. The paper itself is uploaded at your personal order account. All customers’ accounts are password protected, and you can be sure that no one else will have the access to it. At any moment after placing the order you can access your order account to check on the progress of the paper, to upload the necessary materials and to contact your writer. You will just need to click the track my order button.

Can you edit/proofread my paper?
Yes, we offer Editing and Proofreading services. This is how they differ. Editing: correcting mistakes, improving structure and clarity, correcting formatting. Proofreading: correcting typos and grammar, spelling, punctuation mistakes.

How do I contact my writer?
Our service includes a unique feature that most of our competitors don’t have. You can communicate with your writer directly. There will be no intermediaries involved. You just need to access your order account and click the “contact writer” button. The writer will reply to you the same way. This feature is developed for your convenience. It helps to ensure that you are always aware of the progress of your paper and if you have any questions you can receive a direct clarification from your writer.

What if I want the writer to make some changes to the order he completed for me?
Our writers produce the papers that satisfy our most demanding clients. However, we realize that sometimes customers need some parts of the paper changed. We can offer a free revision for you in that case. You will need to access your order account and click the “submit revision” button. Please specify all the details for revision there. Once you submit revision you give the writer 24 hours to make all the necessary changes to paper. Often writers would do it sooner than the estimated time.

Is it cheating?
Our papers are for research purposes, therefore you are not cheating. Our service is absolutely legal; we are an officially registered company. We guarantee you 100% confidentiality and 100% plagiarism free papers. In no way it can be considered a cheating.

What else makes you better than other essay writing companies?
We are the most reliable service that combines excellent quality and reasonable prices. The feature we are most proud of is our Customer Care Center. We are here 24/7 to help you with any problems that you might have and to respond to all of your inquiries. Do you have a deadline to meet and its 3 am? Other companies would not help you in this case, their offices close at 6 pm. Our Customer Care Center works 24 hours a day, 7 days a week for you. There are no automatic responses or predefined answers, when using our company you communicate with the real person in the real time. You can call us, email us or chat with us online at anytime with any inquiries and our friendly customer care representatives will solve it all for you.